Thank you for shopping with us. We value your trust and strive to provide the best experience possible. Below is our policy regarding refunds and cancellations:

Order Cancellation:

  1. Cancellation before shipment: If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on 
  2. Cancellation post shipment: If you wish to cancel an order that has been shipped but has not yet been delivered, kindly do not accept its delivery. We will refund the amount after the package is returned to us.


  1. Return Window: You can return most items within 30 days of receiving the order. Please ensure that the item is unused and in the same condition as you received it.
  2. Non-returnable items: Certain items such as perishable goods, personalized items, or health and personal care items cannot be returned.
  3. Refund Method: Once we receive your item, it will be inspected. If your return is approved, we will initiate a refund to your original payment method.


  1. Full Refunds: You will receive a full refund if the order was canceled before shipment or if the ordered items were not delivered within our promised delivery time.
  2. Partial Refunds: In certain cases, such as if the returned item is not in its original condition, is damaged, or if some parts or accessories are missing, a partial refund will be granted.
  3. Refund Time: Once the return is approved, it may take up to 7-10 business days for the refund to reflect in your account.


If the products delivered are defective or not as described on our website, you can request an exchange by contacting our customer support within the return window period.

How to Return or Cancel:

  1. Email: Write to us at  with your order number.

Important Notes:

  • Shipping fees, if any, are non-refundable.
  • If you receive a refund, any shipping costs deducted (if applicable) will be deducted from your refund.

We understand that sometimes you may need to return or cancel an order. We aim to make this process as smooth as possible for you. If you have any questions or concerns about our refund and cancellation policy, please feel free to contact us. Your satisfaction is our top priority.

Thank you for choosing US. We appreciate your business!